June 10, 2020

• New House Cleaning Protocol
• “Vacation Ready” Signage

March 30, 2020

RESORT OPERATIONS – COVID-19 VIRUS UPDATE

We are closely monitoring the quickly changing Novel Corona Virus / COVID-19 situation and
the impact to our Resort Operations. We are complying with guidance issued by Health
Canada as well as local public health authorities, and responding to actions taken by the
Province of Ontario and local officials as well as conditions in the surrounding community.
As a result, we have Closed Carriage Hills Resort effective Sunday March 22nd and are not
accepting any reservations through to April 30th. This may change with the evolving Novel
Corona Virus / COVID-19 situation.
Our housekeeping and maintenance staff have completed cleaning all departed rooms as well
as attended to any maintenance deficiencies in our rooms. We have taken all available
measures to conserve energy in the rooms, turned off pool and hot tub heaters and
suspended services such as satellite TV and reduced the frequency of waste collection in
order to save the association money.
The health and safety of our owners, guests, and associates is our top priority. We continue
to operate the resort on a skeleton staff for asset protection and security while practicing
physical and social distancing as recommended.
While we are disappointed that we will not be able to host you at the resort at this time, we
appreciate your understanding as we work to ensure the health and safety of our owners,
guests, and associates, and help prevent the spread of illness.
We look forward to welcoming you back for a future vacation.

Esa Paltanen, General Manager – Carriage Hills & Carriage Ridge Resorts

IMPORTANT OPERATIONAL UPDATE

Dear Valued Owner,

As we continue to navigate guidance from local, state and federal public health authorities as well as restrictions being issued by local and state officials, it is important that we keep you updated on how your travel plans and vacation planning services may be impacted. Your health and safety, and that of our associates, is our top priority.

In support of the efforts of public officials and social distancing efforts, we are implementing a number of changes to our resort operations.

• Effective immediately and through March 31, 2020, we are unable to accommodate new requests for reservations at all Club Wyndham, WorldMark by Wyndham, Shell Vacations Club, and Margaritaville Vacation Club by Wyndham resorts.
• At this time, we are asking all owners with upcoming reservations through March 31, 2020, to consider cancelling their stays. With enhanced restrictions in place, we will be unable to provide you the vacation experience you expect when visiting one of our resorts.
• In accordance with guidance issued by the Centers for Disease Control and Prevention (CDC) that limits gatherings of people, beginning March 17, 2020, and across all resorts, food and beverage operations, amenities such as pools, hot tubs, saunas, fitness centers, business centers, activities rooms, etc. will be closed. Any gatherings will be cancelled. Grocery and food delivery will be restricted or not allowed.
• A smaller number of resorts will be restricted from allowing owner check-ins, effective March 20, 2020. This includes all resorts in the following locations: Canada, Mexico, Puerto Rico, St. Thomas, New York, Utah (Park City and Park City Miner’s Club), Orlando, Las Vegas, Anaheim, San Francisco, Wisconsin, Atlantic City, and Maryland. We will make every effort to contact owners with reservations at these locations to notify them that their reservations will be cancelled with vacation points / credits refunded automatically. While owners who have already checked in to a resort may be able to remain through the date of their scheduled departure, they should strongly consider shortening their stays as movement in and around the resort will be restricted. In some municipalities, you will be restricted to your suite. Depending on how this situation evolves, we may have to close the resort at any point and require immediate departures.

This is a fluid situation with local, state, and federal jurisdictions issuing guidance and/or restrictions continuously. Our resorts will fully comply with guidance as it is updated.

While we always strive to provide exceptional service, please be aware that we are experiencing higher than normal call volumes so your hold time could be longer than normal. Your owner website is the best way to update your vacation plans. As a reminder, we have adjusted our cancellation policy to reflect additional flexibility and you may cancel your reservation with an arrival date prior to May 15, 2020, without penalty. Within 72 hours, the full amount of points / credits used for the reservation will be added back into your account and the reservation transaction will be restored.

We understand this situation has impacted your ability to maximize your vacations so we are reviewing alternative options to use your points / credits. Stay tuned for more information.

We are fully committed to implementing health and safety measures to protect our owners, guests and associates. We recognize some of these measures may be an inconvenience and we sincerely appreciate your patience during this time. Thank you for being a valued member of our Wyndham Destinations family and we look forward to welcoming you back for a future vacation.

Sincerely,

Geoff Richards

Chief Operating Officer, Wyndham Vacation Clubs

New York City
Club Wyndham Midtown 45

Puerto Rico
Margaritaville Vacation Club by Wyndham – Rio Mar

Park City
Club Wyndham Park City
WorldMark Park City

Atlantic City
Club Wyndham Skyline Tower

Anaheim
Club Wyndham Anaheim
Club Wyndham Dolphin’s Cove
Peacock Suites
WorldMark Anaheim
WorldMark Dolphin’s Cove

Orlando
Club Wyndham Bonnet Creek
Club Wyndham Cypress Palm
Club Wyndham Star Island
Club Wyndham Orlando International
Club Wyndham Reunion
WorldMark Orlando – Kingstown Reef
WorldMark Reunion

Las Vegas
Club Wyndham Desert Blue
Club Wyndham Grand Desert
Club Wyndham Tropicana
Margaritaville Vacation Club by Wyndham – Desert Blue
Desert Rose Resort
WorldMark Las Vegas – Boulevard
WorldMark Las Vegas – Spencer Street
WorldMark Tropicana
Harrah’s Las Vegas

Maryland
Club Wyndham National Harbor

Mexico
El Cid Granada Hotel & Country Club
El Cid Marina Beach Hotel & Yacht Club
El Cid El Moro Beach Hotel
El Cid La Ceiba Beach Hotel
WorldMark Coral Baja
WorldMark Isla Mujeres
WorldMark La Paloma
WorldMark Zihuatanejo
Plaza Pelicanos Grand Beach Resort
Sunset Plaza Beach Resort & Spa

Canada
Carriage Hills Resort
Carriage Ridge Resort
Mountainside Lodge
Club GeoPremiere at Auberge du Lac Morency
WorldMark Canmore-Banff
WorldMark Vancouver – The Canadian
WorldMark Victoria
WorldMark Whistler – Cascade Lodge
WorldMark Whistler – Sundance

St. Thomas
Margaritaville Vacation Club by Wyndham – St. Thomas

San Francisco, CA
Club Wyndham Canterbury
Inn at the Opera
The Donatello
Suites at Fisherman’s Wharf
WorldMark San Francisco

Wisconsin
Club Wyndham Glacier Canyon
Club Wyndham Sundara Cottages at Wisconsin Dells
Club Wyndham Tamarack
Little Sweden

• Horseshoe Resort Winter Activities
• Events around Simcoe County
• Shell Vacations Club – Carriage Hills
• Extra Holidays Accommodations (public website for rates and availability)
• Local Attractions
• Concerts at Casino Rama
• Onsite Activity Guide September 14 – 20, 2019

• Horseshoe Resort Ski & Trail Reports
• Mount St Louis Mountain Status
• Hardwood Ski and Bike Trail Conditions

• Ideal Ontario resort location North of Toronto in Horseshoe Valley, with eighteen area golf courses nearby
• Ski hill access on the ridge of Horseshoe Resort
• Horseshoe Adventure Park featuring, Ziplining, Zorbing, a Skate Park and more! Open during the summer months
• Basic WiFi Internet Access (Complimentary)
• Only 15 minutes drive to Mount St. Louis Moonstone ski resort
• Easy access to Hardwood Ski and Bike, perfect destination for cross country skiing, snowshoeing & mountain biking enthusiasts. Only 8 minutes away
• In-suite aesthetic treatments and massage therapy
• Total access to over 68 downhill ski runs and 65 km of Nordic trails
• Spacious condominium accommodations with full kitchens, gas fireplaces and jetted tub
• Carriage House, a deluxe recreation center
• Heated indoor/outdoor swimming pool, children’s pool and hot tub (Carriage Hills Resort)
• Fitness room
• Billiards and games
• Concierge services
• Mountain biking, hiking trails, and weekly excursions available
• BBQ pavilions
• Free parking
• Semi-Private laundry
• For premier gaming and entertainment visit Casino Rama, 25 minutes away from the resort
• Centrally located near the waterfront cities of Barrie, Midland, Orillia, and just one hour from Toronto
• A car is needed to access the various amenities at the resort
• Daily housekeeping is not included and may be added for a nominal fee.

• Review rates and availability at Carriage Hills Resort.

Driving Directions

Physical Address:
90 Highland Drive, Oro-Medonte

Mailing Address:
90 Highland Drive
Oro-Medonte, Ontario L0L 2L0
Canada

For GPS users, the co-ordinates for our check-in area are as follows: +44° 32′ 37.92″, -79° 39′ 51.74″
Carriage Hills Resort is located one hour north of Toronto in picturesque Horseshoe Valley. The resort is within driving distance of Toronto, Niagara Falls, and the historic Huronia region.

All guests must check-in at Carriage Hills Resort.

Once you enter the driveway, stay to the right and park in the Guest Registration parking lot in front of the outdoor pavilion. The Check-In facility is in the red building at the end, closest to the outdoor pavilion.

Latitude: 44.323792
Longitude: -79.395174

From TORONTO, ON

• Take Highway 400 north, just past Barrie’s Duckworth Street exit, stay to the right when the highway splits. 33.4km / 21m
• Continue on the 400 extension (towards Parry Sound) Continue on Highway 400 to exit #117 – Horseshoe Valley Road (the next exit after Forbes Road exit) 12.8km / 8m
• Exit off the northbound highway and stay to the right-East on Horseshoe Valley Road and proceed straight through the lights at Craighurst (Highway 93) 1.0km / .62m
• Travel approximately 5km on Horseshoe Valley Road, just past the golf course on your left, turn right onto to 3rd line north. 4.3km / 2.6m
• Take the first street on left – Highland Drive and drive approximately ½ km to Carriage Hills Resort on left

From MONTREAL, QC

• Take Route 20 West – 28km / 17.39m
• Continue on Hwy 401 West – 467km / 290m
• Take Hwy 400 North (exit 359) – 90km / 56m
• Follow through Barrie and continue on Hwy 400 North
• Exit Rd 22/Horseshoe Valley Rd (exit 117) – 4km / 2.48m
• Turn Right on 3rd Line North
• Turn Left on Highland Drive
• Turn Left to Carriage Hills Resort entrance

From OTTAWA, ON

• Take the Trans-Canada Hwy/#417 West – 90 km / 56m
• Follow signs to Hwy 60 in Armprior
• Take Hwy 60 West – 175 km / 109m
• Take Hwy 11 South – 90 km / 56m
• Exit on Hwy 12 West – 5km / 3m
• Turn Left at Horseshoe Valley Rd East – 13km / 8.1m
• Turn left at 3rd Line North
• Turn Left on Highland Drive
• Turn Left to Carriage Hills Resort entrance

From SUDBURY, ON

• Take Hwy 69 South – 168km / 104.39m
• Continue on Hwy 400 South – 81km / 50.33m
• Exit Rd 22/Horseshoe Valley Rd (exit 117) – 4km / 2.48m
• Turn Right on 3rd Line North
• Turn Left on Highland Drive
• Turn Left to Carriage Hills Resort entrance

From BUFFALO, NY

• Take I-190 North to the Peace Bridge and customs
• Take QEW North – 136km / 85m
• Merge on Hwy 401 East – 30km / 19m
• Take Hwy 400 North – 90km / 56m
• Exit Rd 22/Horseshoe Valley Rd (exit 117) – 4km / 2.48m
• Turn Right on 3rd Line North
• Turn Left on Highland Drive
• Turn Left to Carriage Hills Resort entrance

From DETROIT, MI

• Take I-94 East to the Ambassador Bridge and customs
• Take Hwy 402 North – 102 km / 63.37m
• Take Hwy 401 East – 173 km / 107.49m
• Take Hwy 400 North – 90km / 56m
• Exit Rd 22/Horseshoe Valley Rd (exit 117) – 4km / 2.48m
• Turn Right on 3rd Line North
• Turn Left on Highland Drive
• Turn Left to Carriage Hills Resort entrance

The Carriage Hills Owners Association does not make any representation or warranty, express or implied, concerning the accuracy, timelines, or completeness of the information contained herein. It is your responsibility to investigate and understand all terms and conditions of which are present.